Insights & Analytics

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SAY GOOD-BYE TO BACKLOGS, BOTTLENECKS AND BLACK HOLES.

Insights & Analytics

XTRAC® provides visibility into work across your entire operation, enabling you to monitor performance in real time, manage against KPIs (key performance indicators), and identify and resolve issues quickly.

With XTRAC®, all individuals at all levels of your organization have the information they need to make more informed decisions and take action faster. It all adds up to faster execution, fewer errors, lower costs and improved responsiveness.

Which leads to happier clients.

 

Insights & Analytics

ACTIVITY TRACKING

Configurable dashboards provide a summary of work items at each stage in your process with ability to drill down for more detail, allowing managers to identify and resolve potential bottlenecks early.

 

VOLUME INDICATORS

XTRAC provides a view into associate productivity and upcoming workloads, allowing managers to better monitor workloads and prioritize work – in real time. Trend information allows you to identify historical spikes and dips in volume so you can better plan resource allocation.

 

ACTIVITY DETAIL & ALERTS

XTRAC allows users to view tasks by priority, due date, queue or action needed and provides alerts via email to changes in work status, pending action items and potential trouble areas. This allows them to easily monitor workflow events, avoid bottlenecks and keep work flowing.