END-TO-END TRACKING & VISIBILITY. IMPROVE CLIENT SERVICING.
The investment and wealth management industry is under pressure from all sides. Regulators scrutinize compliance more than ever. Clients expect excellent service and flawless transactions. The complexity of the business requires multiple departments to be involved in processing critical work. At the same time, performance metrics are largely based on associates’ own assessment versus data-driven metrics.
The XTRAC® Workflow Suite provides a proven solution to track, route and control work across your organization. Whether onboarding a new client, addressing a compliance audit or completing a financial report, each step in the process is standardized and streamlined. You have full visibility into your end-to-end operations to pinpoint problems and address them immediately. With XTRAC®, you are able to be more efficient, get control and grow your business.
Built and used by Fidelity Investments, and used by many other companies, XTRAC supports processes across multiple functions, with dozens available as ready-to-use Workflow Packs:
CLIENT ACCOUNT SERVICING & TRANSACTIONS
Automate and streamline each client touch point from initial on-boarding to ongoing servicing.
- New Client Onboarding
- Account Opening
- Money Movements
- Trade Processing
- Account Maintenance
- Client Inquiry
GOVERNANCE RISK & COMPLIANCE
Gain control with standardized regulatory responses, audit reporting and policy management.
- Quality Review
- Annual Audit Report Preparation
- Controls Review
- Regulatory Inquiry Response
FINANCIAL OPERATIONS & ADMINISTRATION
Manage, track and control financial and contractual operations more efficiently.
- Internal Financial Reporting
- Client Billing Management
- Vendor Setup and Maintenance
- RFP/Contract Administration
MARKETING & COMMUNICATIONS
Speed up and fully track marketing content development as well as campaign planning.
- Forms Development/Changes
- Product Collateral
- Web, Advertising and PR
- Client and Internal Communications
- Campaign Planning
- Vendor and Financial Management
HUMAN RESOURCE MANAGEMENT
Easily manage people, policies and systems with automated human resources processes.
- HR Inquiry
- Talent Requisition
- Staff Onboarding
- Periodic Associate Review
- Employment Termination
* The Risk To Your Business You May Not Even Know You Have: Financial Institutions Driving Blind, December 2013 Technology Adoption Profile conducted by Forrester Consulting on behalf of XTRAC Solutions