Search Results

After you have performed a search, the work items that met your search criteria are displayed in a list under the heading Search Results.

For example, the image below indicates that a search based on account number 12345 returned 27 results.

Search Results Tasks

In the Search Results list, you can:

Setting the Search Results Sort Order

You can sort the Search Results list in Ascending or Descending order.

  • When this icon ( ) is displayed, the list is sorted in ascending order. Click it to change to descending order.
  • When this icon ( ) is displayed, the list is sorted in descending order. Click it to change to ascending order.

The list is sorted by work item age by default. You can change the sort criteria by changing the settings in the Display Preferences field.

Setting Display Preferences

The Display Preferences field lets you define which fields are displayed in the Search Results list. You also can set what type of information will be used to sort the list (work item age, item type, status, and so on).

To set display preferences

1.   To open the Display Preferences field, click the Preferences button ( ).
2.   In the Display Preferences field, select the fields you want to be displayed (you can select up to five fields).
  • In the Choose up to 5 fields to display field, click in a blank area to activate a drop-down list.
  • From the drop-down list, select the fields to be displayed in the Search Results list.
3.   In the sort by field, select the data type that you want the sort order to be based on.

You can sort based on the following:

  • Resent
  • Status
  • Item Type
  • Sub Type
  • Account Number
  • Customer Identifier

Note: You can set ascending or descending order by clicking or next to the item you select.

4.   Click Save.
5.   To close the Display Settings field, click .

Adding Work Items to the Watch List

The Watch List displays the work items that your have added to it. This way to can quickly access the work items of most interest to you.

1.   To add a work item to your Watch List, click the gold star ( ) to the right of the work item name.

Note: A blank star ( ) indicates that the work item has not been added to the Watch List. A filled star ( ) indicates that the work item has been added to the Watch List.

2.   To view your Watch List, click at the top of the page and from the drop-down list select See All Items.
3.   To remove a work item from your Watch List, click to the right of the work item name.

Opening a Work Item

Click a work item name in the Search Results list to open that work item and view its details in the Work Item pane.

By default, the first work item in the Search Results list is open in the Work Item pane.

Buttons and Fields

Item Description
Sort the search results in ascending order.
Sort the search results in descending order.
Opens display preferences for the search results.
Indicates that the work item has not been added to the Watch List.
Indicates that the work item has been added to the Watch List.
Move back to the top of the Work Item pane.
Jeopardy status.